Unlock the Secrets of Top Tech Highest Performers webp image

For almost ten years, the DORA research initiative has explored the effectiveness and metrics of top-performing organizations driven by technology. This effort has gathered insights from over 36,000 professionals from various sizes of organizations and a wide range of industries.

DORA aims to unravel the link between operational practices (capabilities) and their outcomes, focusing on significant achievements both organization-wide and to its members.

This article is entirely based on the State of DevOps 2023 report. I recommend reading the entire report for a more thorough and detailed understanding. You can get your free copy here.

Software delivery performance

Software delivery performance

image from free images stock

Performance in software development and operations is commonly measured using four key metrics:

  • Change lead time refers to the time taken from a change being asked for until it is successfully running in production.
  • Deployment frequency measures how often new code is deployed to production.
  • Change failure rate looks at the percentage of deployments causing a failure in production.
  • Failed deployment recovery time is how quickly a team can recover from a failed deployment.

A common strategy to improve all these metrics is to reduce the batch size of changes for an application. By making smaller, more frequent changes, teams can reduce the lead time for changes, increase the frequency of deployments, lower the risk of significant failures, and make recovery from any failures quicker and easier. This approach streamlines the development process and enhances software delivery's overall efficiency and reliability.

Teams that embrace a culture of continuous improvement are often the ones that experience the most significant benefits. This ongoing development and refinement mindset focuses on evolving and enhancing their processes, practices, and products over time. Previous studies also show that this is true. No single solution works for everyone, so teams need the freedom to try out different things and see what works best.

The key to measuring the effectiveness of these improvements is by comparing the progress of the same application over time rather than looking at other applications, organizations, or industries. This approach ensures that the team's efforts are benchmarked against their past performance, providing a clear and relevant perspective on their growth and development.

It's a strategy that emphasizes self-improvement and learning from one's own experiences, which is crucial for sustained success and innovation in a rapidly changing technological landscape.

Focusing solely on performance metrics can sometimes result in counterproductive behaviors, as teams prioritize numbers over genuine improvement. Investing in developing capabilities and fostering a learning environment is a more practical approach.

By emphasizing skill development, knowledge acquisition, and continuous learning, teams are better positioned to adapt, innovate, and enhance performance meaningfully.

The key insight is that teams prioritizing learning and growth tend to show the most significant improvements. This approach aligns with the idea that long-term success is rooted in evolving and responding to new challenges and opportunities rather than just meeting predefined metrics.

Organizational performance

Organizations often become preoccupied with the newest technology and management fads to enhance developer productivity and overall organizational efficiency. However, research indicates that adopting a user-focused strategy in developing applications and services is vital to an organization's success.

To boost performance, it's crucial to gain a profound comprehension of your users and continuously refine your approach based on their input.

"Teams that focus on the user have 40% higher organizational performance."

User feedback is pivotal in guiding teams to focus on the most relevant aspects, enabling them to develop products and services that genuinely cater to user requirements. This focus leads to an improved user experience and boosts user satisfaction, which in turn can drive increased revenue. By developing capabilities that are more attuned to the users' needs, organizations set themselves on a path to success.

Prioritizing the user perspective ensures that product development and delivery teams effectively meet their users' needs, building the right solutions for their target audience.

"Focusing on the user leads to 20% higher job satisfaction."

Teams centered on user requirements are more likely to develop products and services that align closely with what is genuinely needed. When teams can freely work on and maintain a system that helps their users, they feel happier with their jobs. It also boosts their performance and the quality of the software they deliver.

A user-centered approach in software development significantly increases performance, which is a crucial point to emphasize. When organizations prioritize their users, they unlock a multitude of advantages.

By integrating user feedback, teams can align their projects more closely with user needs, leading to products and services that offer better user experiences. This alignment not only enhances user satisfaction but can also lead to increased revenue.

Technical capabilities

Investing in continuous integration, a loosely coupled architecture, and faster code reviews can bring many positive changes. It can improve the organization's performance, teams, software delivery, and operations.

Plus, it's good for the well-being of those working on the app or service. A loosely coupled design also means a team can test, build, and deploy its work without waiting for other teams. It removes delays and speeds up the process.

"Teams with faster code reviews have 50% higher software delivery performance."

Having an efficient code review process brings many benefits. It improves the quality of the code, helps in sharing knowledge, and ensures everyone has a say in the code. It leads to better team ownership and shared responsibility.

If there's less time between finishing the code and reviewing it, it can harm both the developer's effectiveness and the quality of the software. Smaller code reviews are better. They're easier for the reviewer to understand and help the team work more efficiently and stay focused.

Fostering a culture that enables sharing risks, increasing cooperation, and establishing psychological safety is crucial in a workplace. It involves creating an environment where team members feel comfortable taking calculated risks, knowing they have the support of their colleagues. Cooperation is enhanced when everyone feels part of a team working towards a common goal.

Psychological safety is key, allowing individuals to express their ideas and concerns without fear of negative consequences. This kind of culture improves productivity and enhances job satisfaction and team spirit.

Technical capabilities

image from free images stock


High-quality documentation is more than just a guide; it acts as a repository of team knowledge. It becomes especially important as team members come and go, ensuring that valuable information and insights are retained and accessible. Good documentation also positively influences team performance, productivity, and job satisfaction.

"Trunk-based development, for example, is estimated to have 12.8x more impact on organizational performance when high-quality documentation is in place relative to low-quality documentation."

Flexible infrastructure

Cloud computing plays a crucial role as a core enabler of flexible infrastructure. It's not just about using cloud services; how a team utilizes them is a more significant predictor of their performance. Proper use of cloud computing can lead to remarkable improvements in job satisfaction and productivity and a notable decrease in burnout.

Teams that effectively leverage the adaptability and scalability of cloud computing can achieve greater efficiency and better outcomes, contributing to overall job satisfaction and productivity.

"Using a public cloud, for example, leads to a 22% increase in infrastructure flexibility relative to not using the cloud. This flexibility, in turn, leads to 30% higher organizational performance than inflexible infrastructures."

Merely moving your workload from a data center to the cloud isn't enough for success. To truly benefit from cloud computing, you must fundamentally rethink how you build, test, deploy, and monitor your applications. This involves embracing the five essential characteristics of cloud computing: on-demand self-service, broad network access, resource pooling, rapid elasticity, and measured service.

The data confirms that cloud computing has a largely positive impact on employee well-being. By streamlining processes and making resources more accessible and manageable, cloud computing can reduce stress and increase job satisfaction, contributing to a healthier work environment. Leveraging public cloud infrastructure greatly diminishes the risk of burnout.


Culture is a vital factor in both employee well-being and organizational success. A healthy workplace culture significantly reduces burnout, boosts productivity, and enhances job satisfaction. This positive environment benefits individuals and considerably improves organizational performance, including software delivery, operational efficiency, and team effectiveness.

In a healthy organizational culture, teams are more adept at implementing technical capabilities that lead to improved outcomes. This culture fosters a supportive environment where innovation, collaboration, and continuous improvement are encouraged. As a result, teams are better equipped to take on new challenges, adapt to changes, and efficiently utilize technological advancements.

A strong and positive culture is a foundational element enabling teams to thrive and excel in their endeavors.

"Teams with generative cultures have 30% higher organizational performance."

A healthy organizational culture improves technical capabilities. A positive and supportive culture aids in effectively implementing these capabilities, fostering an environment where innovation and efficiency thrive.

Moreover, a healthy culture benefits technical improvements and plays a crucial role in enhancing employee well-being. In environments where employees feel valued and supported, there is often a noticeable improvement in their overall job satisfaction and productivity.

A healthy culture is ultimately foundational to an organization's health and success. It's a crucial element that influences every aspect of an organization, from its technical capabilities and employee well-being to its overall performance and growth.


It's fantastic that this research has been conducted. We now have concrete data on what is effective and why. This information gives us insights into what's truly important in creating exceptional software.

Again, I strongly recommend reading the entire report. The value of their findings can‘t be overstated. There are other intriguing topics I haven't touched on, such as resilience and the role of AI in the industry. The report also describes the methodology, demographics, models, and more.

Reviewed by: Michał Matłoka, Bartek Żyliński

Blog Comments powered by Disqus.